NZ REGISTERED #6605593 NZBN: 9429046511690 ℹ Established Dec 12, 2017 • Parnell, Auckland
Toll-Free: +64 9888 7777 Email: [email protected]
Restaurant Equipment Online Limited
Load Sizer Contact Office
Home / Logistics & Freight Policy

Wholesale Logistics & Freight Distribution Guidelines

Detailed operational protocols regarding commercial foodservice equipment transport, tail-lift unloading, kerbside receiving, and regional delivery lead times throughout New Zealand.

1. Scope of Commercial Freight Logistics

RESTAURANT EQUIPMENT ONLINE LIMITED coordinates specialized heavy freight transport for commercial foodservice appliances, including refrigeration units, thermal cooking suites, pass-through dishwashers, and stainless steel fabrication. Due to the high mass, structural dimensions, and sensitive refrigeration circuits of commercial equipment, all consignments move through vetted commercial carriers.

2. Delivery Types & Receiving Protocols

Unless explicitly contracted under a formal turnkey installation agreement, standard wholesale deliveries are classified as Commercial Kerbside / Loading Dock Deliveries:

  • Tail-Lift Truck Dispatch: For facilities without dedicated loading docks or forklift capabilities, transport vehicles equipped with hydraulic tail-lifts are dispatched.
  • Kerbside Drop Point: Drivers lower palletized crates to flat, paved street-level surfaces immediately adjacent to delivery vehicles. Drivers are not authorized to maneuver equipment through internal building corridors, up stairs, or onto mezzanine floors.
  • Site Access Verification: Clients must confirm that access ways accommodate large rigid trucks (up to 12.5 meters in length) with adequate turning radii and height clearances (minimum 4.2m).

3. Transit Schedules & Dispatch Lead Times

Destination Region Standard Transit Time Carrier Classification
Auckland Metropolitan 1 – 2 Business Days Direct Local Courier / Dedicated Metro Truck
North Island Regional (Hamilton, Tauranga, Wellington) 2 – 4 Business Days Linehaul Freight Carrier
South Island Main Hubs (Christchurch, Dunedin) 3 – 6 Business Days Inter-Island Rail & Ferry Linehaul
Rural & Remote NZ Locations 5 – 8 Business Days Specialized Regional On-Forwarder

4. Consignment Inspection & Receiving Sign-Off

Upon arrival of any commercial equipment consignment, the receiving party is legally required to conduct an immediate external inspection prior to signing the carrier's proof of delivery (POD) docket:

  1. Inspect Packaging: Verify crate timber, strapping bands, and protective shrink-wrap for any signs of forklift tines impact, lateral compression, or tilting.
  2. Note Exceptions on POD: If any packaging damage is visible, the receiver MUST write "DAMAGED PACKAGING - SUBJECT TO INTERNAL INSPECTION" on the driver's electronic or paper docket.
  3. Report Timeframe: Concealed transit damage must be formally documented with photographic evidence and reported to our Auckland office within 48 hours of physical receipt.

5. Inquiries & Freight Tracking

For consignments in transit or custom logistical quotes (such as hiab crane unloading or timed after-hours delivery), please reach out to our logistics coordinators:

Logistics Coordination Team:
RESTAURANT EQUIPMENT ONLINE LIMITED
Phone: +64 9888 7777
Email: [email protected]